Flat rate delivery charges based on order size is applicable to all wholesale orders (unless collecting) deliveries will be made via DPD including insurance for the full value of your order. Please do not click standard delivery as your whole order will be cancelled and go to the back of the queue if you choose to redo.
Please take note of the current despatch timescale. You WILL receive a despatch email with tracking once your parcel leaves us.
Deliveries will be made to the address that you input when you place your order. Changes cannot be made once submitted so please check all details thoroughly. We are currently only delivering to the UK, unfortunately at this time, we do not send parcels to any PO Boxes, BFPO locations and the Channel Islands.
Please note delivery times as stated on the website are estimates and are not guaranteed. During the difficult time of the pandemic, it may mean that parcels are delayed. This is out of our control and we can not be held responsible for late deliveries or lost packages.
If a delivery claim has to be made, no replacements or refunds will be issued until this has been completed.
We advise that you do not request to leave your parcels in a safe place, however, if you chose to do so, the liability of your parcel will be with yourself and not BubbleUp Cosmetics. Currently most delivery services are taking photographic evidence of parcels left.
New GDPR (General Data Protection Regulation) came into effect on 25th May 2018. This regulation has been created to provide you with full transparency over the ways in which your data is collected/used.
We are committed to keeping your information safe and we assure you that we have taken the necessary steps to ensure this.
When you purchase products from our website, as part of this process, we collect personal information you give us such as your name, address and email address. When browsing our website we also automatically receive your computers IP (internet protocol) address in order to provide us with information that helps us learn about your browsing habits and operating system. This is automatically collected about visitors each time they visit our site. This enables us to understand how to keep our website updated to meet our customers needs.
Returns are not accepted as your order is customised.
If any of your items are damaged we are more than happy to exchange or refund this for you. Please email us with the proof of damage and your order number to 'firstname.lastname@example.org'. Any damages must be reported within 48 hours of delivery. Please note that with any handmade product, there may be slight imperfections from time to time, and/or colour may differ slightly from the photography.
Replacements and or refunds will only be dealt with once a claim has been satisfied with the courier.
Terms & Conditions:
Our general Terms and Conditions of Sale are detailed below, these govern the contractual relationship between ‘you - The User’ (hereafter also referred to as ‘You’ or the ‘Customer’) and us ‘BubbleUp Cosmetics’ (hereafter also referred to as ‘We’ or the ‘Website’). Both parties are to accept these Conditions. BubbleUp Cosmetics maintain that, by confirming your order, you have fully read, understand and accept our general Conditions of Sale.
Any new features, tools or products which are added to the current site shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website and it is your responsibility to check this page periodically for any changes that may occur.
By agreeing to these Terms of Service, you represent that you are at least 18 years of age giving consent to allow minor dependants to use our site. Please note, we do sell products which are suitable for over age 18 only, please do not let anyone under the legal age limit complete this order if it contains any of these items.
You may not use our products, website content or illustration for any purpose . You agree not to duplicate, copy or resell any of our products. (The above infringes copyright laws).
Prices for our products could change without notice. We do reserve the right to modify or discontinue any of our items, without notice, at any time. We shall not be liable for this.
BubbleUp Cosmetics will always be polite and try to provide you with the best customer service we can, however, we will not tolerate abusive customers. Any abusive customers will be removed with immediate effect.
All of our products are fully compliant to UK laws, proof of front cover assessments can be requested.